Summer School of Business Process Management and ICT
Course objectives & General description
This course will provide both theoretical background and hands-on experience with business process management (BPM), improvement and innovation with focus on ICT processes within a company. On the one hand it is important for organizations to have grip on their processes, and to continually evaluate and improve their processes in an evolutionary way.
Topics that will be discussed include design and analysis of processes, automation of processes, daily monitoring and maintenance and evaluation of running processes. These topics will be enriched by case studies of various type.
English is recommended, but not necessary as for non-English speaking groups we will arrange a translator.
ECTS Credits + International Certificate for all participants