Course objectives & General description
This course will provide both theoretical background and hands-on experience with business process management (BPM), improvement and innovation with focus on ICT processes within a company. On the one hand it is important for organizations to have grip on their processes, and to continually evaluate and improve their processes in an evolutionary way.
Information and Communication Technologies (ICT) can play a supporting role in this. On the other hand innovative ICT can play a disruptive role for businesses. In this course both aspects will be illustrated and discussed. With respect to both aspects principles of business/IT-alignment and business process re-engineering will be discussed. Standards like the Business Process Management Notation (BPMN) will be introduced. The link of legacy systems, social media, Big Data, and databases with the BPM will be explained. Also new trends like Business Rules Management in relation to Business Process Management will be elaborated upon.
Topics that will be discussed include design and analysis of processes, automation of processes, daily monitoring and maintenance and evaluation of running processes. These topics will be enriched by case studies of various type.
